Call / Service Centre Operators

Duties and Responsibilities

• Liaising with customers in a professional manner, providing exceptional customer service at all times
• Acting as the first line of support for customers calling in regarding their solutions
• Problem-solving and assisting customers as required
• Logging calls onto the company system for repairs or services to equipment and/or installations
• Assisting with logging customer orders for toner/parts
• Contacting customers for meter readings as required
• Marketing additional services that customers can benefit from, from the Leaf Technologies portfolio
• Compiling quotes for customers services and repairs or for products as required

Skills and Requirements

• Exceptional telephone skills and customer service skills
• Strong attention to detail
• Experience in a customer service or service environment an advantage
• Working knowledge of MS Suite and able to pick up new work systems.
• Excellent customer service skills
• Ability to work in a team